What to know before the visit

We would rather you were home for the walk-through. If you are not, we take a key or a code by text, use it only for the visit and delete it afterward. We lock up and text you when we leave.

Please keep pets in another room, and children out of the work area. Wet floors are slippery, and cleaners and sealers need a closed door until they dry.

We bring our own water and heat. We need one working outlet, and for larger floors a place to empty rinse water that is not a storm drain.

Tile resetting, leak repair, mold treatment, heights beyond a step ladder, leather and silk, and any surface we cannot identify. We say so before we quote.

Tell us before we leave, or text within 24 hours. We photograph tile and furniture before we start, and our liability insurance covers damage we cause. A certificate is available on request.

Text us at least 24 hours before the visit and there is no charge. Inside 24 hours, or if we cannot get in, a trip charge of up to half the minimum visit applies, and the written price says so.

Tell us within seven days and we return once to retreat the same spot at no charge. This covers the spot we treated, not new spills, stains that dyed the fiber or the grout, or a surface that was damaged before we arrived.